Vincent The Dragon

I am beginning to dislike where i work.
I like what I do, I am good at it; but i want to progress up the ladder so to speak.

5 years ago i was hired to grow into a position where i would be more of a Systems Engineer; the person who gathers information, assists the sales staff and installs the copier all in dealing with the network integration of the machine.

Most of these things i am doing now, although its not my job description to do so, they have added ACCT (advanced certified connectivity technician) which means i get the job of actualy connecting the equipment. However all the information gathering, technical and instructing the customer in what the machines capabilities are and what is needed as far as getting with IT of the customer and getting all information needed and working with the IT to get the machine installed is under the SE's job description...But..i have to do all this because its not getting done and I'm left out of the loop, i don't know about installs for sold equipment until only a day or two ahead and since i am still just a copier technician, I can't delegate the time necessary to get both jobs done...It's very frustrating, my team lead is not wanting to stand up and I'm going to have to go over his head...it's been 5 years, i see no growth, no upward mobility, and the management style here is not helpful in making our branch grow...and that spells dead end to me.